PRE-ORDER SERVICE
Why Pre-Order? Secure Your Style Before It’s Gone
What is a Pre-Order?
A pre-order is your chance to guarantee your favourite Her Pony designs before they’re gone. With limited quantities available, pre-ordering ensures your piece is prioritised for production and shipping.
• Be First in Line: Pre-orders are shipped first, so you’ll be among the first to wear our newest designs.
• Limited-Edition Exclusivity: Quantities are capped, making your piece special and truly unique.
• No Guarantees After Pre-Order: Once the pre-order closes, there’s no guarantee the item will be available for made-to-order anytime soon. Factory maker spots can be at capacity, so pre-ordering is the only way to guarantee you’ll have it first and wear it first.
How Does Pre-Order Work?
1. Shop Your Favourites: During the pre-order window, pick your design and place your order.
2. Priority Production: Your piece is handcrafted and shipped with VIP priority, arriving in approximately 4 weeks.
3. Missed the Window? Once pre-order closes, the collection may not return for some time due to limited production capacity.
Want a Customised Piece?
If you’d like adjustments to the length or sizing, please contact us at contact@herpony.com.au before placing your order. Customised pieces will take a little longer to create, but we’ll make sure it’s perfect for you.
Important Details:
• Order Changes or Cancellations: You have 7 days from the time of purchase to cancel your order.
• Satisfaction Guarantee: Not happy with your piece? Get in touch – we’re here to help.
What is a Pre-Order?
A pre-order is your chance to guarantee your favourite Her Pony designs before they’re gone. With limited quantities available, pre-ordering ensures your piece is prioritised for production and shipping.
• Be First in Line: Pre-orders are shipped first, so you’ll be among the first to wear our newest designs.
• Limited-Edition Exclusivity: Quantities are capped, making your piece special and truly unique.
• No Guarantees After Pre-Order: Once the pre-order closes, there’s no guarantee the item will be available for made-to-order anytime soon. Factory maker spots can be at capacity, so pre-ordering is the only way to guarantee you’ll have it first and wear it first.
How Does Pre-Order Work?
1. Shop Your Favourites: During the pre-order window, pick your design and place your order.
2. Priority Production: Your piece is handcrafted and shipped with VIP priority, arriving in approximately 4 weeks.
3. Missed the Window? Once pre-order closes, the collection may not return for some time due to limited production capacity.
Want a Customised Piece?
If you’d like adjustments to the length or sizing, please contact us at contact@herpony.com.au before placing your order. Customised pieces will take a little longer to create, but we’ll make sure it’s perfect for you.
Important Details:
• Order Changes or Cancellations: You have 7 days from the time of purchase to cancel your order.
• Satisfaction Guarantee: Not happy with your piece? Get in touch – we’re here to help.
Caring for Your Sequin Treasures
Your sequins and beads deserve extra love!
• Option A: Dry clean for the safest care.
• Option B: Hand wash gently with cold water and a mild detergent. Handle carefully and hang to dry.
Each piece is a delicate treasure, so treat it with care to keep it sparkling.
Got questions? Email us at contact@herpony.com.au – we’re here to help!
Remember: Pre-order now to avoid missing out. Once they’re gone, there’s no guarantee they’ll be back anytime soon!
